Refund and Returns Policy

✦ According to the Sunnah of the Prophet ﷺ, Purchased Goods can be exchanged or returned. ✦ ✦ According to the Sunnah of the Prophet ﷺ, Purchased Goods can be Exchanged or Returned. ✦ ✦ According to the Sunnah of the Prophet ﷺ, purchased goods can be exchanged or returned. ✦
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Refund and Returns Policy
100% Happy Customers – Easy & Fast Returns
✅ 100% Fresh or Full Refund on the Spot
😊
OVERVIEW
We want you to be 100% happy with your purchase from Top City Mart. If you are not satisfied, we offer easy returns.

Return time depends on the product type – Check below for details.
📦 RETURN REQUIREMENTS
📦
Item must be unused
🏷️
Original packaging
🧾
Receipt / Proof of purchase
⏰
RETURN TIME LIMITS
IMPORTANT
🥦
Fresh Items
Vegetables, Fruits, Milk, Bakery
No Returns
🛒
Packaged Grocery
Rice, Oil, Spices, Biscuits
Within 24 Hours
💄
Personal Care
Shampoo, Soap, Cosmetics
Within 7 Days
🏠
Household Items
Crockery, Electronics
Within 14 Days
⚠️
Defective or Damaged Items
Report with photo proof
48 Hours on WhatsApp
🚫 ITEMS THAT CANNOT BE RETURNED
• All fresh food items cannot be returned
• Opened personal care items cannot be returned
• Sale items cannot be refunded
🔄 EXCHANGES
We only exchange defective or damaged items.
Report within 48 hours on WhatsApp with photo proof.

📸 Send Photo on WhatsApp
💰 REFUNDS
Once we receive your return, we will send you a WhatsApp message. If approved, refund will be sent via:

📱 JazzCash 💳 EasyPaisa 🏦 Bank Transfer

Within 2-3 working days.
📲 HOW TO RETURN
Contact us on WhatsApp at 0340-9207839.
Our representative will pick up the item from your location in Top City-1.

Return pickup charges are Rs. 200. This will be deducted from your refund.
💬 Start Return on WhatsApp
📍 OUR LOCATION
Top City 1, Islamabad
Delivering to Top City-1, Mumtaz City, Faisal Town
🆘 NEED HELP
Email: helplinesupportdesk@gmail.com
WhatsApp: 0340-9207839
www.topcitymart.pk
100% Fresh or Full Refund – Zero Compromise
Your Trusted Grocery Delivery in Top City 1
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